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FAQ

Frequently Asked

Welcome home to Florentine Villas! We believe in open communication and are here to help with questions you may have! Find answers and general information about move ins, payments, services offered, and more.

Welcome Home


What Is The Application Process?

We strive to process all applications in a timely manner. To help us be as efficient as possible, please submit all required documents at the time of your application. Our Processing Administration and Document Fee is $40 per applicant and a Deposit $200; both are due at the time you submit your application.

What Is The Rental Criteria To Live At This Community? 

We are proud to call Florentine Villas an affordable community for our residents. We are an income restricted property which means you must meet income requirements in order to qualify to live at our community. To uphold fair policies, we use the same rental criteria to qualify all applicants which we would be happy to cover in detail if you'd like to schedule an appointment to meet with one of our leasing agents.

How Do I Change My Address?
We make moving easy by offering a free moving concierge.  The Updater App will help you change your address without going to the post office, let your friends know your new address, update your rewards programs, schedule a moving truck and even claim exclusive discounts to make your move easier.  


Open Communication Is Important To Us


How Can I Get Updates From My Community? 

We communicate important resident information and community updates by text, email, or phone. Set up your preferred communication method at the time of your lease signing!

What Fees Will I Have To Pay Upon Move-In?

We are excited for you to call Florentine Villas home! Our move-in expenses include a Security Deposit and First Month's Rent (prorated rent will depend on move-in date).

What Is Included In My Monthly Rent Payment?

Your rent payment includes water, sewer, and trash which helps keep our community affordable for our residents. Rent is due on the 1st of every month. Never stress about making a payment by setting up automatic electronic payments through our resident portal!

How Do I Make My Monthly Rent Payment?

We make it easy for you to to pay your rent.  Simply create a login to your Resident Services Portal where you can pay by electronic check, credit or debit card.  You can even pay your rent on your own schedule by taking advantage of our flexible payment options at GetFlex.com.

We Are At Your Service


How Are Service Request Handled?

Our resident's are our #1 priority. We strive to respond to all service requests within 3 hours to ensure your home is maintained to your satisfaction.

How Can I Request Service?

You can request a maintenance service request from the convenience of your own home, via our resident portal! You may chose to be present when maintenance arrives and give a preferred time, or you may give permission for us to enter with your absence. *Tip: download the Resident Portal App for even more convenience.


Enjoy Your Lifestyle With These Perks


Can I Have A Pet? 

We are proud to call Florentine Villas pet friendly! Our pet deposit is $400 and our monthly pet rent is $40 per pet. Click here to learn more about our pet policies and see our restricted breeds of dogs.

Can I Reserve a Garage?

Prefer to park your car inside a garage? Reserve a covered garage for $150 a month.

How Can I Build My Credit While Paying My Rent?

Build your credit by paying your monthly rent on time! $5.95 for a single member, or bundle and save with two or more members for $8.95. Learn more at RentPlus.com.

Can I Reserve A Parking Spot?

Never worry about finding a parking space, reserve a covered parking spot for only $25 a month.

Do You Offer Washers And Dryers?

In home washer and dryers are available for $30 a month.